|
|
|
|
|
|
|
|
We can only sell you contact lenses that have been prescribed by your eye care practitioner
within the last year, and with which you are wearing successfully. By continuing with the
order you confirm that you are successfully wearing the selected lenses for which you have
a valid prescription.
All lenses/brands/manufacturers available. Prices subject to change. Offer void where prohibited.
Your feedback is very important to us. If you have any comments or questions, please
feel free to let us know. We have experienced customer services representative to serve you on-line.
We focus on customer satisfaction. By combining the lowest prices available with dedicated
and personalized customer service, we are able to supply you with all brands name contact lenses at prices up to 50-70% below retail.
CUSTOMER PRIVACY
Your personal information is secured at LENS PALACE; our customers' data is strictly
protected against any unauthorized access. We guarantee that all personal customer
information you provide in the course of doing business with us will be handled with the
utmost security and confidentiality at all times. LENS PALACE will not disclose, sell,
or trade any information about you to anyone.
SATISFACTION GUARANTEE
At LENS PALACE we guarantee that you will receive the exact type and brand of contact
lenses specified in your prescription. Each pair will arrive sealed in manufacturer's
sterile vials or your purchase will be refunded. If the product is found unsatisfactory,
unopened packs of lenses in sterile vials can be returned for a refund within 30 days of
receipt excluding shipping and handling charges.
LENS PALACE is owned and operated by professional contact lens practitioners, with years of
experience operating a contact lens office. Ordering your lenses from LENS PALACE is just
like getting your contacts from a professional private office, without leaving home. You get
a 100% guarantee on all products you purchase from LENS PALACE.. LENS PALACE combines,
personal attention, fast, easy, secure ordering, and low prices with the convenience of Web
shopping.
For your protection, items should be returned via traceable mail. Please include a copy of
your invoice with your shipment and highlight the items you are returning. Please help us
improve our service by noting the reason for your return in the space provided on our invoice.
MORE ABOUT POLICY
If LENS PALACE is not satisfied with a customer's health condition of any kind, or
considers that the replacement contact lenses requested are not clinically suitable
according to customer's specification, the company reserves the right not to supply.
Any questions will be responded within 4 business days.
Customers under legal age must have parental permission before sending any personal
information over the Internet, such as: name, address, phone number, e-mail address, or
credit card information to us or to anyone else. Never buy anything through the Internet
without permission from parents.
RETURN POLICY AND INSTRUCTIONS
If you need to return an item to LENS PALACE.COM due to damage, dissatisfaction or an error on our part, you may do so
at any time up to a period of 30 days. Call us at 1-718-621-5496 within 30 days to obtain a return
authorization number and tell us about your situation. Let us know if you would prefer an exchange or refund (minus the
shipping charge). We can only refund shipping costs if the return is a result of our error. The customer service agent you
speak with will help determine the fastest way to process your return. It is important to notify us of problems as soon as
possible. All merchandise returned after the 30 day guarantee is subject to a 20% restocking & administrative fee.
For your protection, items must be returned via UPS Express. Please include a copy of your invoice with your shipment and
highlight the items you are returning. When we receive your return, we will process the credit or exchange.
CONTACT LENSES
Unopened boxes or vials can be returned within 30 days, unless indicated by manufacturer policy as non-returnable. After
30 days, unopened disposable boxes may be exchanged if new prescription is required. Defective, opened vial products must
be returned within seven days for exchange. Non-defective boxes or vial products which have been opened are not returnable. These policies have been created for your safety, security, lens comfort, and eye health. All Eyes International products you receive are sterile, sealed, inspected, factory-fresh and ready to wear.
Please help us improve our service by noting the reason for your return in the space provided on the front of our invoice.
CANCELLATION POLICY
If you have placed an order with LENS PALACE.com and, for any reason, decide to cancel your order, you may do so
without penalty provided your order has not been shipped already. If your order has been shipped, you will be subject to
a 20% restocking charge and will be credited when the return shipment is received by us.
TERMS AND CONDITIONS
The information contained on this site is general in nature and is not meant to substitute for the advice provided by your
own physician or other professional. None of the statements on this site are suggesting, or in preference to a particular
product, nor must they be considered as medical advice.
We do not warrant and shall have no liability for information provided in this site. If you are doubt about a disease or
health related condition of any kind, please contact your health care professional immediately.
LENS PALACE does not provide any warranties for products manufactured by individual manufacturers.
LENS PALACE shall have no liability as a reseller or vendor services of any products, for defective products manufactured
by individual manufacturers.
LENS PALACE relies on the information supplied by the customer on the form provided in our web page as the customer
latest contact lens specification, which is supplied by the customer optician or optometrist.
The customer's contact lens prescription must have been issued within the 12 months prior to placing an order with
LENS PALACE agrees to supply you with contact lenses only in accordance with the details contained in the Order
Form and your latest contact lens specification supplied by you to LENS PALACE in pursuant to this agreement.
No responsibility can be accepted by LENS PALACE should a customer not informing LENS PALACE that the customer has
been advised to stop wearing contact lenses by an eye care or medical practitioner and has, within the last 12 months,
suffered from any eye related condition requiring treatment.
No responsibility can be accepted by LENS PALACE for a customer's lack of suitability to wear contact lenses as detailed
in the specification provided by the customer, or for the customer overall suitability to wear contact lenses.
Please read all product packaging carefully before using any product purchased from our site.
All text, logos, designs and other content on this site, are the property of LENS PALACE. Copying, modifying, distributing,
displaying, transmitting or any part of this content is strictly prohibited.
|
|
|
